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FAQ

No. You can place your order as Guest.

You may consider registering. In that way you will be able to access your order history, tracking numbers, address book and many more

We offer both Economy and Express shipping.

Economy shipping time is between 5 and 12 business days

For Express delivery we use DHL Express shipping. The delivery time is 1 business day. Our prices for DHL Express are excellent and we highly recommend using this method to our clients

Economy shipping time is between 5 and 12 business days

For Express delivery we use DHL Express shipping. The delivery time is 1 business day.

Yes. If your company is VAT registered in EU country then we can issue VAT excluded invoice.

If you need VAT excl invoice please contact us for Proforma invoice before placing your order and making the payment

Please have in mind that you may be required to make a reverse charge VAT declaration under Article 196 of EU Council Directive 2006/112/EC

Yes, but can`t offer DHL Express shipping for end users.

For companies - please contact your customs and check what type of documents will be needed for the import and inform us. We will consult with DHL and inform you about the shipping.

For end users - we can offer standard post service after we recieve written confirmation from you that you are aware of the fact that it can take from 5 to 15 business days, we can`t and we won`t be reliable fro any damage or lost of the package.

If you want to place an order please contact us at cctv.mbvision @ gmail.com

Delivered "on demand" means that the product is available as a model, but the delivery usually takes between 15-20 business days.

The reason is that those products are not kept in stock by the manufacturer, that`s why after receiving order for such product we have to place order for model to be produced by the manufacturer.

When order for product delivered "on demand" is received we always contact our customers to inform them about the delivery time and ask for their order confirmation.